Use Case: Failed Deposit
OptiKPI’s magic in action!
When a user tries to deposit but fails to complete the transaction & drops off, OptiKPI picks it up in real-time and sends him/her a gentle Push reminder about their pending transaction and an email to the respective Gaming Platform’s customer support.
If there is no response from the player even after an hour, a customer support call can be arranged & the player can be contacted through phone. OptiKPI makes sure that you never lose your customers by supporting them on every step of their journey!