Question 1

What is OptiKPI Copilot?

Accepted Answer

OptiKPI Copilot is the built-in AI agent inside the OptiKPI iGaming CRM. It scans your entire player base every day, identifies churn risk, reactivation windows, and deposit opportunities — then builds segments, writes campaign copy, and executes campaigns automatically. No SQL, no dashboards, no manual analysis required.

Question 2

How is OptiKPI different from other iGaming CRMs?

Accepted Answer

OptiKPI is the only iGaming CRM with a built-in AI agent — OptiKPI Copilot — that proactively surfaces retention opportunities daily without your team having to look for them. Unlike generic CRM tools or other iGaming platforms, OptiKPI combines a real-time CDP, AI segmentation, campaign automation, gamification, and responsible gaming compliance in one platform built specifically for iGaming operators.

Question 3

What campaigns can I run with OptiKPI?

Accepted Answer

OptiKPI supports the full range of iGaming retention campaigns — welcome journeys for new depositors, churn-prevention triggers for at-risk players, reactivation flows for lapsed accounts, VIP escalation programmes, gamification missions, and bonus-efficient promotional campaigns. All delivered across email, SMS, push notifications, WhatsApp, and in-app pop-ups.

Question 4

Does OptiKPI integrate with my PAM and game providers?

Accepted Answer

Yes. OptiKPI connects with leading PAM systems (Player Account Management — the core backend that manages player registration, wallets, KYC, and compliance), payment providers, game aggregators, and third-party data sources. Our real-time CDP ingests gameplay events, transactions, and behavioural data — creating a unified player profile that updates in under a second. Contact us to confirm compatibility with your specific tech stack.

Question 5

What pricing plans are available for OptiKPI?

Accepted Answer

OptiKPI offers flexible pricing for iGaming operators of all sizes. Plans include player segmentation, multi-channel campaigns, dashboards, and automation workflows. Higher tiers add Advanced Reporting, Customer 360, and AI Copilot. Contact us for a customised quote based on your player volume and market.

Question 6

Is there a free trial or demo available?

Accepted Answer

OptiKPI offers personalised live demos — no free self-serve trial, but every demo is tailored to your operator setup. Our team walks you through the platform, shows how OptiKPI Copilot works for your specific player base, and demonstrates ROI potential. Most sessions take 30 minutes. Book yours via the button above.

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